Our Policies

OUR MISSION

It is our mission at BN Nails to provide all our customers with a remarkable experience while performing our business with integrity and deep knowledge of our profession. We are committed to providing superior service to each individual customer with added value. Through our friendly customer service and life long education, we will strive to be your number one choice for all your NAIL CARE needs, while setting the standard in nails spa environmental responsibility.

GURANTEES

• We guarantee all the services related to gel nails and gel products included artificial nails, shellac manicure, shellac pedicure… for seven days. Your gel nails and gel polish lasts depend on many factors, therefore if your gel nails breaks or your gel polish chips within seven days, please contact us right away so that we can arrange a fix for you ( There is NO charge, however you must come back within that time frame, and notify the technician that worked on you). The best time to walk-ins (5:00 PM to 7:00 PM)
• We will not guarantee on regular polish

PERSONAL ITEMS

• BN Nails & SPA is not responsible for any personal items that have been lost, and damaged during services. Please be extra careful when handling polishes and check if any belongings are left behind.

REFUNDS

• If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds will be given after you have left the salon.

WE RESERVE THE RIGHT TO REFUSE SERVICE TO

• Anyone with a nail condition we suspect may be contagious
• Anyone with open or infected wounds on the treatment area
• Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service
• Anyone more than 10-15 minutes late for an appointment
• Anyone demonstrating inappropriate behavior to our nail technicians and other customers​